Softenger

November 2024

Enhancing Security Operations Efficiency for a Global Technical Services Firm

Enhancing Security Operations Efficiency for a Global Technical Services Firm Industry: Technical Services Engagement Details Project Name: Security Operations Center (SOC) Infrastructure Support Environment: Multi-cloud & Hybrid Service Category: Security Operation Center Offering Business Need Allow the client to focus on core security product engineering and safeguarding customer IT stacks. Relieve the shared Security Operations […]

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Accelerated Software Implementation and Workforce Empowerment

Accelerated Software Implementation and Workforce Empowerment Industry: Cloud-Based Corporate Training Ensure rapid and efficient knowledge transfer to support operational continuity. Engagement Details Project Name: Interactive Training for Large-Scale Software Implementation Training Focus: L1 Engagement, L2 Readiness, Application Architecture Business Need Equip a global workforce of over 500,000 employees with the skills needed to adopt and

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Implementing 24×7 IT Process Automation Support for a Niche Infrastructure Automation Product

Implementing 24×7 IT Process Automation Support for a Niche Infrastructure Automation Product Client Location: USA Industry: IT Automation Solutions Establish a true 24×7 support system to cater to 200+ global customers. Engagement Details Project Name: IT Process Automation Software Support Enhancement Service Category: Application & Product Support Business Need Establish a true 24×7 support system

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