Enhancing Security Operations Efficiency for a Global Technical Services Firm
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Industry: Technical Services
Maintain a competitive edge in multi-customer security operations.
Engagement Details
- Project Name: Security Operations Center (SOC) Infrastructure Support
- Environment: Multi-cloud & Hybrid
- Service Category: Security Operation Center Offering
Business Need
- Allow the client to focus on core security product engineering and safeguarding customer IT stacks.
- Relieve the shared Security Operations (SecOps) team from time-intensive infrastructure engineering tasks.
- Maintain a competitive edge in multi-customer security operations.
Challenges
- Balancing the need for skilled security product engineers while managing infrastructure-related tasks.
- Supporting a shared SOC environment with diverse cybersecurity products and integrations.
- Optimizing processes to ensure seamless service delivery across a multi-cloud and hybrid environment.
Solutions
- Softenger assumed responsibility for all infrastructure engineering tasks within the SecOps team.
- Regularly developed and deployed automation solutions using Python and Jenkins to enhance efficiency.
- Managed the integration and operational readiness of various cybersecurity products to support the shared SOC environment.
Results
- Enabled the client’s SecOps team to focus on core security product implementation and customer IT stack protection.
- Improved operational efficiency through automation and streamlined processes.
- Supported the client’s efforts to maintain a cutting-edge position in the cybersecurity domain.
Key Takeaways
This project showcases Softenger’s ability to enhance the operational efficiency of Security Operations Centers. By taking over infrastructure engineering and implementing automation, Softenger empowered the client to deliver superior cybersecurity services across a multi-cloud and hybrid environment.