DR Orchestration Implementation for a Leading Retail Banking Company in the UAE

  • Location : Abu Dhabi
  • Industry: Banking
  • Technology Partner: GBM
  • Implementation Partner: Softdata
Disaster recovery (DR) capabilities by automating its recovery processes and ensuring compliance with regulatory standards.

Business Need & Challenge

A leading retail banking company in the UAE sought to enhance its disaster recovery (DR) capabilities by automating its recovery processes and ensuring compliance with regulatory standards. The key challenges included:

    • Automated DR Process: The bank needed to automate its disaster recovery procedures, which had previously been manual, error-prone, and time-consuming due to the complexity of their infrastructure.
    • Compliance with Central Bank Regulations: The bank aimed to meet the disaster recovery time requirements set by the Central Bank of the UAE, ensuring swift recovery during disaster scenarios and maintaining operational continuity.
    • Efficient DR Drills: The bank required a scalable solution for conducting DR drills that could keep pace with the expanding complexity of its operations. The existing manual drills were insufficient for their growing infrastructure needs.

Solution Provided by Softdata

Softenger proposed implementing the Kyndryl Cloud Resiliency Orchestration (CRO) tool to automate the bank’s disaster recovery operations. The deployment followed a structured, phased approach:

Pilot Implementation of Kyndryl CRO for Core Banking System
Softenger recommended starting with the Finacle core banking system as a pilot for the CRO implementation. The process was carried out in the following phases:

  • Phase 1: Initial Consultation and Architecture Design
    Softenger worked with the bank’s DR and architecture teams to explain the architecture of the Kyndryl CRO tool and how it would integrate with the bank’s existing infrastructure. Detailed architectural designs were shared with stakeholders to clarify the deployment plan.
  • Phase 2: Engagement with Core Banking Application Team
    Softenger collaborated with the core banking application team to document current DR processes. These were detailed and incorporated into a customized run book to ensure a smooth implementation of the CRO tool.
  • Phase 3: CRO Implementation and Workflow Configuration
    Softenger implemented the Kyndryl CRO tool, configuring it to meet the specific DR requirements of the bank. The team developed and tested workflows within the CRO to ensure integration with the bank’s DR processes.
  • Phase 4: DR Drill and Optimization
    A successful DR drill was conducted with the CRO tool, focusing on the core banking system. The drill showed a 50% reduction in DR drill times, eliminating errors and demonstrating the effectiveness of the tool. Based on the success of the pilot, the bank expanded the CRO tool’s usage to other critical applications.

Results

The implementation of the Kyndryl CRO tool resulted in several benefits for the retail banking company:

    • Enhanced DR Capabilities: The bank’s disaster recovery capabilities were improved significantly, with streamlined and automated recovery processes provided by the CRO tool.
    • Improved Efficiency: DR drill times were reduced by 50%, demonstrating the efficiency of the tool in handling critical banking operations.
    • Error Reduction: The automation virtually eliminated human error during DR drills and actual recovery scenarios, increasing reliability.
    • Scalable Solution: The success of the pilot project encouraged the bank to extend the use of the CRO tool to other critical applications.
    • Robust Documentation: Softdata’s comprehensive run book and detailed documentation ensured the bank’s teams could confidently operate the CRO tool.

Key Takeaways

The partnership between the retail banking company, GBM, and Softenger led to a successful implementation of the Kyndryl Cloud Resiliency Orchestration tool, transforming the bank’s disaster recovery processes. Through meticulous planning, detailed documentation, and expert execution, the bank now enjoys improved efficiency, reduced risk of errors, and better preparedness for future disaster recovery scenarios. The success of the pilot project has set a strong foundation for expanding the bank’s disaster recovery capabilities to other applications.

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