Softenger Offers ‘Biz-Care’ a Business Application Support that provides: Global Coverage (24×7) & Scalable Support that offers Improved Customer Satisfaction, Cost Savings, ability to Repurpose in-house support teams for value added work, Knowledge management, Continuous Improvement and Rapid Issue Resolution, in Customizable Packages.
Every small or mid-level software product company aspires to expand its reach and cultivate a loyal customer base across various regions. The key to achieving this goal lies not only in delivering a remarkable product but, also in establishing an efficient and lightning-fast customer support system.
According to data, 83% of customers have expressed their loyalty to brands that respond promptly and effectively address their concerns. This statistic underscores the immense importance of a robust customer support framework. Customers expect quick solutions to their queries and timely resolutions to their issues, and it’s these aspects that often determine their loyalty to a brand.
At Softenger, we are thrilled to announce our latest offering tailored specifically for you – a comprehensive Niche Application/Product Support service. What sets us apart? Here’s the essence of what we bring to the table:
With over 1200+ employees across India, Malaysia, and Singapore. Softenger has over two decades of experience managing IT services for over 20+ industries.
Softenger helps small and mid sized software product organizations to grab market share by working as a true 24/7/365 extension support partner for your business to manage your service support across the globe.
Softenger provides true 24/7/365 internationally Managed IT Services, IT Service Support, Cloud & Database Management & Support, and Cybersecurity to partner organizations.
With more than 25 years of global experience, Softenger provides Managed IT & Consulting services to 160+ large and mid-size enterprises.
Softenger provided 24×7 support to a software company with 200+ global customers, with a Level 2 team handling 98% of all customer issues with at 70% lower cost.
A cloud-based interactive employee training portal company, integrated software with a large entity with over 500,000 employees here softenger team developed the L1 and L2 support teams for a company to handle support, improving market share for the company
At Softenger, we value our resources. We are committed to delivering quality resources who understand your company’s needs and assist you with service offerings. The practices and open policies that we follow, and our governance structure, translate into the commitment of the resources towards the client.
We ensure secure infrastructure, tactical cost optimization, better Return on Investment, and proper solutions catering to superlative customer experience.
At Softenger we believe in accountability and data-driven results. Softenger provides live tracking software to analyze support and ticket resolving rates.
Dedicated 24×7 support capability while still maintaining a focus on product development
